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Job Description

• Improve customer service experience, create engaged customers, and facilitate organic growth

• Take ownership of customers' issues and follow problems through to resolution

• Set a clear mission and deploy strategies focused toward that mission

• Develop service procedures, policies, and standards

• Keep accurate records and document customer service actions and discussions

• Analyse statistics and compile accurate reports

• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Keep ahead of the industry’s developments and apply best practices to areas of improvement


Qualification Required & Experience

• Experience in providing customer service support

• Proficiency in English

• Awareness of the industry’s latest technology trends and applications

• Ability to think strategically and lead

• HND

Location: Tema

All C.V.s should be sent via:

galaxysteelsltd@gmail.com indicating the position as the subject of the e-mail.


Closing Date: 23 February, 2023